SC
Stuart C

1 reviews | Active since Jan 2010

30 Sept 2016, 10:52

Liking Vodacom Customer Service Less and Less...

<p>Got my Samsung S7 pre-ordered with a great deal but Vodacom are not fullfilling the adverti*****t. If this is how they treat clients why should i stay with them?</p> <p>The deal was for a S7 with a wirless charger, 6GB data and 6 months free Deezer sub. I got almost everything... Only recieved a 2 month Deezer sub and now they just wont get back to me or bother fullfilling the deal. Calls get logged and closed without any resolutions. Completely incompetant customer service with this issue.</p> <p> </p> <p>I've attached the ad... Need i say more...</p>

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 11:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team