CP
Chris P
1 reviews | Active since Feb 2016
15 Feb 2022, 11:39
LIKEMINDS EMPTY PROMISES
Vodacom! I hope you read this and hear me out and try and help me... Your LIKEMINDS is making promises to your customers and not fulfilling them, This is how you loose customers. Ever since I made my upgrade I have been calling back day after day to follow up on the promises of Discounted Data & Minutes. Every time I call they Scuff me off telling me they going to escalate this or that they have not heard about this before or the managers don't know about this and I am still waiting for the voice recording from the upgrade/Sale but I am not getting anything from anyone.
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Replies (5)
Vodacom's replyOfficial
15 Feb 2022, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2022, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2022, 17:18Dear Chris Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded 10 Gig data at 90% discount and 250 minutes at 90% discount on to the contract.
We also loaded R200 airtime as a gesture.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We also loaded R200 airtime as a gesture.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2022, 17:18
Official
Dear Chris Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded 10 Gig data at 90% discount and 250 minutes at 90% discount on to the contract.
We also loaded R200 airtime as a gesture.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We also loaded R200 airtime as a gesture.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
CP
Chris P's updateReviewer Update
15 Feb 2022, 18:00I wish you where the person that answered the phone when I called the first time. God Bless you.
CP
Chris P's update15 Feb 2022, 18:00
Reviewer Update
I wish you where the person that answered the phone when I called the first time. God Bless you.
CP
Chris P's updateReviewer Update
15 Feb 2022, 18:05Thank you, for listening to me vent my frustrations 8 month's of calls to get things done and then you phone me and sort it out in 5min. I will now ammend my rating for this post in appreciation for your time and efforts
CP
Chris P's update15 Feb 2022, 18:05
Reviewer Update
Thank you, for listening to me vent my frustrations 8 month's of calls to get things done and then you phone me and sort it out in 5min. I will now ammend my rating for this post in appreciation for your time and efforts
CP
Chris P's updateReviewer Update
15 Feb 2022, 18:12Unfortunately I forgot I cannot ammend the star rating of my post, however to end this review off I would like to say that I am satisfied with the service you have given me today.
CP
Chris P's update15 Feb 2022, 18:12
Reviewer Update
Unfortunately I forgot I cannot ammend the star rating of my post, however to end this review off I would like to say that I am satisfied with the service you have given me today.