ML
Monique L
1 reviews | Active since Dec 2009
11 Feb 2022, 09:12
Like Minds are not Like minded (Vodacom rethink you alliances)
I was sold a package for R199 each to upgrade my 2 data contracts to 20GB. I was informed on 10/02/2022 that I was in actual fact paying R229 each for these data contracts. I did not check granted however I trusted the call centre agent who was bullying me to upgrade to be honest and ethical. How do you appoint a company to represent you and they are ********* in their dealings. I am not impressed. These are tough economical times and R30 is R30 time two. Do not send a contracted company to sell upgrades they will damage your reputation.
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Replies (1)Vodacom's replyOfficial
11 Feb 2022, 11:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2022, 11:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
