ML
Monique L

1 reviews | Active since Dec 2009

11 Feb 2022, 09:12

Like Minds are not Like minded (Vodacom rethink you alliances)

I was sold a package for R199 each to upgrade my 2 data contracts to 20GB. I was informed on 10/02/2022 that I was in actual fact paying R229 each for these data contracts. I did not check granted however I trusted the call centre agent who was bullying me to upgrade to be honest and ethical. How do you appoint a company to represent you and they are ********* in their dealings. I am not impressed. These are tough economical times and R30 is R30 time two. Do not send a contracted company to sell upgrades they will damage your reputation.

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2022, 11:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team