Lightning Strike - No Fibre

Our house was struck by lightning on Saturday and Vodacom refuses to send a technician to fix our fibre. We have spoken to 5 different people in 3 days and no one has been able to help us. We even bought a new router but still nothing works and no one can help us fix it. Be careful when signing with Vodacom. They are happy to take your money, but if something breaks (or gets struck by lightning), they are nowhere to be found.