Light at the end of a dark tunnel?

Having found Vodacom (non) Customer Service hopelessly inadequate on most occasions, today I had the pleasure of dealing with Mfazo who went out of his way to resolve several long standing issues I have had - not only did he take the time to understand the issues, he called me back when the call dropped (which happens often but no one ever calls back). He also made 2 extra calls after giving me advice about what to do, to see if problems were resolved. And the issues that he could not sort there and then have been escalated and he will phone again during the week to see if they are fixed. 10/10 Mfazo - Vodacom should be very grateful to you for doing a superb job - I know I am! PS: the 5 star rating is for Mfazo, NOT Vodacom who still provide a rather pathetic connectivity service