BV
Barrie V

1 reviews | Active since Jul 2014

01 Dec 2016, 09:54

Life Threatening situation.

<p>I just want to thank Hellopeter for their brilliant service and patience. I am struggling with Vodacom now for nearly two month. When I tried all channels of communication Vodacom provides to have my legitimate complaints resolved and when I turned around and reported them on Hellopeter and my friends at Face Book they became spiteful and blocked my service. I am not asking for sympathy, but both me and my wife are sick and need our phones. Even when we are elsewhere old people are targeted by *********. If our phones are blocked and we need help urgently this can become a LIFE THREATENING SITUATION as can happen to anybody. I hope Vodacom will take responsibility if something serious happens. And PLEASE I don’t want a machine answering me back telling me “a consultant will phone me shortly”, and PLEASE if you don’t have enough staff to handle all the complaints, appoint more staff.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,