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kobus.babst kobus.babst

1 reviews | Active since May 2017

08 Feb 2019, 09:38

Life Cover added to all Contracts without permission from the Customer

I received a SMS from Vodacom stating that contract cover has been added and that in the event of my death my contract subscription would be covered in full. I was told to contact Vodacom if I wish to cancel. I noted this SMS by chance as I receive so many spam messages. Vodacom is not allowed to change the contract without consent. They have added life insurance to my contract that I did not want/ask for. I now had to call and wait in the que at the (poor) service desk to get this cancelled. During the call (which I have recorded) I was told that this was a "system fault", and that the system since December 2018 automatically adds the cover to contracts. Of course the system cannot program itself, this was done by Vodacom. They know that most people do not read all SMS's, and that this will ad around 3% to their revenue from contracts. This is nothing but ***** and *******ion. Our country has ******* state owned enterprises and it seems private business is following their example to ******* the poor consumer. If I want life insurance I will ask for it. No one has the right to add this to any contract without my permission.

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Replies (2)
Vodacom
Vodacom's reply08 Feb 2019, 11:02
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Feb 2019, 11:46
Official
Dear Kobus, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. 

Regards, 
Vodacom Consumer Website Team