Lies upon lies

I took out a vodacom router contract with vodacom. On moving a new area there is no Vodacom router signal. Multiple Vodacom agents have confirmed this is a breach of contract on Vodacoms side and once the router is returned the contract will be terminated without penalties. I have tried since June to have to router collected and have even tried in store. Vodacom midlands refuses any assistance. Online is the same promise to send a courier and no one ever comes. Online they refuse to send any documentation or allow any escalation to a manager or further assistance. All while still charging for a service they can’t provide.