Lies told by your consultants

This is my original email written on 08 December 2022 to customer care.

"I was phoned a few months ago by one of your agents regarding my data contract. He offered me 90GB (60 + 30GB) for R299. I explained to him that I enough mobile data and also that I have uncapped at home so I do not need that amount. He then explained to me that I could transfer data at any time to any Vodacom contract subscriber. Based on the information he provided that I could transfer data I agreed to the upgrade.

I have now tried to to transfer data to a Vodacom Contract subscriber and found I there was no way to do so. I approached a Vodacom office and they informed me that there is no way to transfer data at all. I am sitting with 100GB of data at present.

I am highly disappointed that your agent **** to me in order to secure a contract upgrade.

Can you please listen to the voice recording of our discussion and contact me in order to resolve this matter."

When one of your consultants contacted me back I indicated to her that I did not want to cancel the contract but get a discount for the remainder on the contract. She did not listen to me and cancelled the contract. I managed to get hold of her to start a new contract with a discount because of the lies your consultants told me. She informed me that customer care do not do contracts and that someone will contact me when I am available. I work away for 2 weeks every month and am not always contactable during working hours. I arranged for them to phone me when I am available. They do not contact me until I am away again. This has been going on for 2 months now which is ridiculous.

I tried to contact the contracts Department and they could not help me. This was the third contract that I have that your consultants have **** to me .

Please contact me so that this can be resolved. I am also out of pocket as I am paying more for a 20gb out of contract rate than I was paying for my new contract,