1 reviews | Active since Apr 2011
Lies to sell more contracts
I was sold an upgrade package through Vodacom, after an extremely frustrating 6 weeks of dealing with *********** people, daily empty promises, constant follow-ups from my end I finally got my phone 1 week later than I was promised. As part of the deal I was offered a 2GB data extra per month as part of the deal on top of the standard allocated data.
Furthermore they also assured me that I will not be paying for sim and connection (wow what a benefit considering I will be using the same sim and it is connected on the network) and then they went and deducted a sim and connection fee from my bank account without my consent!!!
All of the standard minutes/sms’/data is reflecting, except for the 2 GB of data I was offered as an extra!!!
If you deal with the online upgrades team you will experience constant disappointments, empty promises and highly *********** staff and the cherry on top is no one at Vodacom cares so stay away!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team