PF
PJ F

1 reviews | Active since Jul 2016

03 Jul 2016, 18:08

Lies to sell me a new contract

<p>Vodacom called me to tell me that they are offering me a new data contract and and router with more data than the old one at a cheaper rate. I repeatedly asked if it will replace my old contract and the agent clearly and repeatedly confirmed that it will.</p> <p> </p> <p>Turns out that I have two contracts now. And I am paying for both of them. I have been **** to.</p> <p> </p> <p>What I thought was good service turned out to be a lie. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2016, 04:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,Vodacom Consumer Website Team