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ockie O
1 reviews | Active since Sept 2014
11 Jun 2019, 13:39
LIES ON UPGRADE
Be aware of lies with Vodacom I am a customer for 18 years with 7 contracts my phone was ****** and I was looking for a upgrade on one of my numbers to upgrade and get a new handset. My laptop was due according to Vodacom sales so I order a phone and got it. Now 2 months later the amount that was suppose to be less is 300 more, when I call account queries they told me I still have to pay 5 more months on my old contract *** how on earth can they do a upgrade with 6 months still to go that is the same as *****ing. I am finished with them.
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Vodacom's replyOfficial
11 Jun 2019, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jun 2019, 14:36Dear Ockie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply11 Jun 2019, 14:36
Official
Dear Ockie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)