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Nishaat A
1 reviews | Active since Aug 2020
03 Nov 2020, 08:56
Lies, Lies, no response and paying for a service I am not receiving
I requested a Fibre Relocation on the 18.08.2020(SR***), to date i have received no email, no correspondence not even a phone call to keep me updated, money is being deducted every money for a service i am not receiving. I have sent emails to the relocation team, cc'ing the agent that assisted me, still no response. I have made numerous phone calls, the agents have promised me calls backs which has never happened.
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Replies (2)
Vodacom's replyOfficial
03 Nov 2020, 09:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 09:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Nishaat A's updateReviewer Update
09 Nov 2020, 18:51Your Fibre Support Team mails me after a two months requesting me to select a new package for my relocation.
What is happening with the money I am paying monthly for a service I am not receiving?
When is my Fibre being installed?
Numerous calls have been made but your agents are call avoiding and dropping the line whilst I waist my time trying to get my issue resolved.
I ask to speak to a manager your agents advise that someone, a manager, will call me back or they themselves will call me back to provide me with some sorted of feedback and to date not a single call was received.
I have been without internet since 01/09/2020, it is now 09/11/2020, still no internet, still money is being deducted, still being avoided on calls, still received no services.
What is happening with the money I am paying monthly for a service I am not receiving?
When is my Fibre being installed?
Numerous calls have been made but your agents are call avoiding and dropping the line whilst I waist my time trying to get my issue resolved.
I ask to speak to a manager your agents advise that someone, a manager, will call me back or they themselves will call me back to provide me with some sorted of feedback and to date not a single call was received.
I have been without internet since 01/09/2020, it is now 09/11/2020, still no internet, still money is being deducted, still being avoided on calls, still received no services.
NA
Nishaat A's update09 Nov 2020, 18:51
Reviewer Update
Your Fibre Support Team mails me after a two months requesting me to select a new package for my relocation.
What is happening with the money I am paying monthly for a service I am not receiving?
When is my Fibre being installed?
Numerous calls have been made but your agents are call avoiding and dropping the line whilst I waist my time trying to get my issue resolved.
I ask to speak to a manager your agents advise that someone, a manager, will call me back or they themselves will call me back to provide me with some sorted of feedback and to date not a single call was received.
I have been without internet since 01/09/2020, it is now 09/11/2020, still no internet, still money is being deducted, still being avoided on calls, still received no services.
What is happening with the money I am paying monthly for a service I am not receiving?
When is my Fibre being installed?
Numerous calls have been made but your agents are call avoiding and dropping the line whilst I waist my time trying to get my issue resolved.
I ask to speak to a manager your agents advise that someone, a manager, will call me back or they themselves will call me back to provide me with some sorted of feedback and to date not a single call was received.
I have been without internet since 01/09/2020, it is now 09/11/2020, still no internet, still money is being deducted, still being avoided on calls, still received no services.