Lies lies lies vodacom

There is no way to give 0 stars. I'm so disappointed and disillusioned.

After my previous complaint they contacted me and agreed to rectify the situation. I asked for very little and on the 12 December 2023 they agreed to refund me.

Firstly they refused to refund to my bank, but said it would be put on my vodacom account. I clarified that it would be done so that my January 2024 debit order would not run. They confirmed.

Today my debit order ran, so I phoned Vodacom. Oh, the credit has not been approved and that department will not be back from leave until 18 January, so sorry for you customer. You can be out of pocket, they don't care.

How does a company the size of Vodacom have an entire department on leave from 12 December until 18 January, what are we missing here?

How is this them rectifying a problem with a customer?