LIES LIES LIES LIES

I upgraded my Wi-fi router contract from a 3G TO A 4G. The Simmonds vodacom shop provided me with a router R208 and installed a 4G sim card. I could only pick up 3G. Phoned the Vodacom support line and changed the settings accordingly with no success. The answer given from Vodacom is that I don't have LTE coverage in my area. I left it at that. When I upgraded my phone I realised that I was connected to 4G on my phone at home. Called the Vodacom support line and they checked the settings again. They advised that I need to take the unit to the Vodacom shop in as this is not a 4G router. I then went to the shop and told my story again. They could not identify if this in fact is a 4G router. They then referred me to the Vodacom repair centre. I received a replacement unit, exactly the same unit. Installed the unit and picked up 3G only again. Phone the support centre and customer care and the result was that they referred me back to the Vodacom shop. A lady advised that they only received 4G routers a couple of months ago and this is not a 4g router. I then asked that they supply me with a new 4g router or cancel the contract. I was told that I will have to pay for a new router.