CS
Chris S

1 reviews | Active since May 2010

19 Aug 2016, 09:57

Lies, Lies, Lies !!!!!

<p>So once again Vodacom is full of nonsense !!!!</p> <p> </p> <p>My wife's contract phone was sent in for repairs about 4 months ago as it was overheating. It was returned with apparently nothing wrong...then sent in again. Vodacom replaced it.</p> <p>Her Huawei G6 4G was replaced with a Huawei Y5....a much lower spec phone....Explain that ?</p> <p> </p> <p>Now we sent the Y5 in as it as was also giving problems.....and Vodacom says we must pay for the repair...a software upgrade ? IT IS A CONTRACT PHONE UNDER WARRENTY !!!!!!</p> <p> </p> <p>I am seriously disgusted with the service and lies by Vodacom !!!!!</p> <p> </p> <p>Besides that, my phone which was sent in and Vodacom said has liquid damage, does not. I had it independantly looked at and the problem is not liquid damage !!!!</p> <p>So I have proof that Vodacom has **** to me !!!!!</p> <p> </p> <p>What the hell is going on ?</p> <p> </p> <p>I have been a Vodacom customer for over 15yrs and this is how I get treated ?</p> <p> </p> <p>My 3 contracts expire at the end of this year and I will not be renewing them !!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply19 Aug 2016, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team