Lies lies lies

I paid my account in full, when I called in I was informed that within 15 mins the line would be unlocked. Called in at 8 sorry we didn’t get your payment. Line dropped, call in again send us your proof payment we will unlock, email sent call back, it will take 5+ hours to reflect please be patient there’s nothing we can do. Vodacom what’s with the lies you have the payment in full kindly reinstate my line or send me a termination quote I’ll settle the account and move to another network