Lies LIES Lies

Vodacom has admitted to making for the same mistake over 3-4 months and all you get is a simple we will credit your account!!!! You took money from my children's mouths by your mistake and you would have done previous months also if I have not picked up the mistake. How can you just say you will credit my account if this has been a ongoing mistake month after month??? I had to spend hours on the phone explaining, pleading, sending emails of proof just to find that nothing has been done just empty promises. This problem I bet wont go away and I will have to complain again. #@####