lies.lies.lies

I recently upgraded on a contract on my mothers name. There were specific extras that I needed/wanted i was promised on the day that these were going to arrive within the week. It has now been 2 weeks and nothing. I solely chose this specific contract for these extras. If I knew I would wait 2 weeks and still nothing I would have chosen a different contract. I am waiting for a simple thing like a phone cover(chose the contact because these cost a lot of extra money). I suggested they give me another cover from the shelf and they simply said \no"take it up with head office. I was more than willing to pay in if the price was more than the one they offered but"