Lies lies and more lies when completing my upgrade!

quotation has been processed ***. Order number ***

The above upgrade was done was done on my existing vodacom account however the sales person FAILED to let me know that the upgrade was device specific!

As a result I have had to buy data repeatedly this month.

When I queried if my device was going to be replaced or if I would continue with my current device she never discussed the details do the device required to use this new contract.

I am highly annoyed and frustrated by this pathetic service.

I called into the call centre today and was the agent had better rapport and customer service than the team leader. This has been a continuous issue when engaging vodacom.

Again now I have come to canal walk to get support and the staff are willing to help however do not have the necessary access to correct what has been done on my account.

I have spent over R400 extra this month to buy data as a result of my device not working.

I went into a store and was told that a sim swop would be done however that was not even done.

As usual with vodacom you have to jump through hoops to get issues resolved!