Lies, lies and more lies. False advertising

Item: Vodacom
Rating: 1
Author: Candice B

So last week I got a call from a vodacom representative telling me that for R10 more I could get like R60 extra airtime cause I'm a valued client and I agreed and said yes. Then I get my quote and I was like no it probably is a mistake on the quote but today on my app my bill is. R100 MORE AND INSTEAD OF R230 airtime I got R245 airtime. This is not what I signed up for.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Jun 2022, 07:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply07 Jun 2022, 07:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Candice B's updateReviewer Update

08 Jun 2022, 16:04

Hi. OK. I'm still waiting to be contacted

Candice B's update08 Jun 2022, 16:04

Reviewer Update

Hi. OK. I'm still waiting to be contacted