Lies, lies and more lies.

Extremely disappointed in the service from Vodacom online upgrades. Upgraded my line on the 25th of March. The consultant confirmed stock was on hand. Had a call the next day from a different consultant to confirm my order and stock availability. I called on the 31st of March to follow up on the delivery and was told it's on backorder but they have stock and it's been sent for delivery. Phone on the 6th of April to confirm a delivery time to be told there is no stock and they only expect stock may be on the 9th. Call on the 9th, still no stock and I'm told it will arrive on the 16th. Surprise, surprise call on the 16th only to be told it will arrive on the 23rd. Pretty sure if I call on the 23rd I'll be told it will arrive on the 30th. Why can't you give a straight answer? Why must I be the one to constantly call you to find out the status? Why during this whole period have you not offered me an alternative? I've been a customer for over 20 years, this is the worst service I've received, disappointed. Your services levels have plummeted,