Lies, lies and more lies

Item: Vodacom
Rating: 1
Author: Andr L

I was approached by a Pragasen from Vodacom Business to upgrade my Red Account to Red Premium and a new S10. To sweeten the deal he promised a wireless charger and blue tooth earbuds.

3 Months and many e-mails to Pragasen, Vodacom Business Admin, a certain Dean Grounder that is cc'd in each e-mail as well as may calls from both sides, I am still waiting. I have never experienced such shocking service.

They promise the world to tie you in for another 2 years, but does not deliver.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Nov 2019, 07:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Nov 2019, 07:04

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

09 Dec 2019, 10:48

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that feedback was provided to you, your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply09 Dec 2019, 10:48

Official

Dear Customer,

Our records indicate that feedback was provided to you, your query has now been resolved.

Regards

Consumer Website Team