PR
Puseletso R

1 reviews | Active since Mar 2017

13 Mar 2017, 12:45

Lies Lies and More Lies!

<p>I was offered a airtime only contract by a vodacom agent that called me. Initially she explained to me that I would be paying 90 rand for 110 airtime. Which was not true! Im paying the full 110. Secondly she told me this is month to month contract and I can cancel anytime, which turned out to be another lie. Vodacom debited my account whenever they wanted to and I ended up incurring extra expenses because they did not debit on the day i said they should. This is a 24 month contract which is ****py and I am getting nothing out of it.. I called the customer care, spoke to a lady called Mandisa Ntuli who kept offering me even worse deals. This is not my fault, its their fault. If vodacom wanted to sue me no none payment, the recordings of that sale would have come out. I have been a loyal customer for more than 10 years, and all I get is horrible service. Being transferred one pillar to the next. This Mandisa Ntuli had already processed this so called deal and i managed to stop it today. This is the worst service I have ever received.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 14:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team