Lies,lies and more lies

On the 9th April I logged a complaint on HP as i had not received the free cover advertised with the SGS6. I received an automated response from Dylanl and two hours after that received another response from Dyllan saying that he is investigating my data query? I posted on the Vodacom FB page and received responses that someone from sales would contact me. That was Friday and up until Monday evening no one had contacted me despite numerous messages from the social media department that someone would. On Monday I called Upgrades and spoke to a TM Sithembele who promised he would resolve it and contact me...nothing happened. Ashwin calls me on the 14th and says he is \just under a senior agent but I have connections"he tries to fool me by sayimg he is going to call WNS to find out if they have stock as they processed my upgrade. I told him WNS is an outsourced CC they do not keep stock"