rN
ronald N

1 reviews | Active since Jun 2017

15 Jun 2017, 10:48

Lies lies and lies and incompetance

<p> ********** NO CUSTOMER SERVICE DONT EVEN KNOW HOW TO COMMUNICATE WITH CUSTOMERS PROPERLY I APP**** FOR A CONTRACT ONLINE THE DISPACTH COULDNT GET A HOLD OF ME BECAUSE THEY HAVE AN OLD NUMBER OF MINE THEN I CALL THE SALES AGENT WHO HELPED ME BACK HE SAID HE SENT AND EMAIL TO DISPATCH AND THEY WILL SORT THE MATTER OR I SHOULD JUST CALL ********** SO I DID SPOKE TO PATRICK FOR ALMOST 20MINS HE ASSURED ME THAT CONFIRMATIONS WOULDNT CALL ME ON MY NEW NUMBER BECAUSE IT DOESNT PICK UP ON THEY SYSTEM SO AFTER ME RAMBLING HE SAID THEY ADVISE CUSTOMERS TO GO TO THE STORE AND THEY WILL HELP ME AND SORT IT OUT FOR ME HE ASSURED ME THAT I SHOULD GO WITH JUST MY ID SO I WENT TO THE STORE ONLY TO FIND OUT THAT THEY CANT HELP ME SO I CALLED ********** BACK THIS TIME SPOKE TO HENRY HE WAS RUDE HE INDICATED THAT THE INFORMATION THAT PATRICK GAVE MW WAS ALL WRONG AND THERES NOTHING HE CAN DO BECAUSE THE VETTING WAS COMPLETE AND THE WAS NO DEAL ON THE SYSTEM SO HE CANT HELP ME HOWEVER WHWN I CALLED PATRICK YESTERDAY EVERYTHING WAS ON THE SYSTEM BUT BY THE TIME I SPEAK TO HENRY THERES NO DETAILS ON THE SYSTEM I WANT TO KNOW WHY DOES VODACOM BIG INTERNATIONAL BRAND LIE AND SO UNPROFESSIONAL AND SAY THINGS JUST TO MAKE ME HAPPY FOR THE MOMENT THIS IS UTTER BS VODACOM START TELLING THE TRUTH NO LIE JUST TO MAKE CUSTOMER HAPPY FOR A MINUTE AND SAD FOR A LIFETIME THIS IS UNFAIR INCOMPETANT AND VERY UNPROFESSIONAL </p>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team