DB
Diamonique B
1 reviews | Active since Apr 2019
14 Apr 2019, 12:16
Lies, kies and more lies from Vodacom!
We got a call from Vodacom Direct stating that our payments on contracts would be lowered due too overcharging of data rates which Vodacom has been giving their customers. They have specifically said that it was Not an upgrade. Now that we came yo upgrade, disgusting behaviours and attitudes have been given to us with regards to upgrading. Now we can't upgrade at all for another 2 years.
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Replies (2)
Vodacom's replyOfficial
14 Apr 2019, 16:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2019, 16:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Apr 2019, 09:32Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 09:32
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. The reference number is *** and a request to have this matter prioritized, has been submitted.
Regards
Vodacom Consumer Website Team