Lies from Gavin, Salome and Mandla, Vodacom Retentions Dept.

I recently received a call from a consultant at Vodacom Retentions Dept., offering to reduce my monthly bill with Vodacom to below R1000 a month. He assisted with an upgrade on two contracts, with the new monthly bill for each being R239, and with the cancellation of another contract, my monthly expense would be under R1000. I would also not be paying anything extra for the upgrades.

The upgrades were processed, new devices received, and unfortunately no changes made to my contract amounts. Instead I will be paying more this month.

I contacted the Retention Dept. on ***, on Tuesday and spoke to Salome, who confirmed that Gavin would call me later to rectify the account, Ref. No: VC - ***0. No call from Gavin.

Today I spoke to Mandla, who promised to call me back. No call from Mandla.

So I guess this is going to be a back and forth now of me calling, and nobody taking any responsibility for the error.