Lies followed by Lies and more Lies

I upgraded my account at the beginning of Feb. I was told that [and I have evidence] that I would still receive my phone in Feb - an Apple iPhone 13 MINI 128GB Midnight.

I understand there are shortages - but I was given confirmation (9th of Feb 2022) that I would get one in February.

Time goes on and nothing happens - no feedback etc. I contact again on the 24th of Feb 2022 and am told "Yes Hilton, as previously stated you should receive your device in February."

A few days go by and on the 28th - last day of the month - I ping and ask what the story is because it doesn't look like I am going to get it - I then have to go through the whole rigmarole of verifying my account and being asked questions etc.

That got sent to 'Their team'.

2 Days later I follow up - no feedback.

Today - 5 days later - after receiving no feedback - I ask for feedback.

I get given this: "Kindly note that we currently do not have stock of the iPhone 13 mini 128GB Midnight. Once there is stock available you will contact."

So one of 2 things has happened here: 1] No one ever processed my upgrade [I was **** to] 2] Stock was never coming in Feb [I was **** to]

I don't like being **** to for a whole month by people who take my money at the drop of a hat - and boy if I don't pay - then your coms are instant.

So I just want honest answers and where I stand: 1] Am I even in the running for a phone for Vodacom or should I look elsewhere? 2] Your site says there is an upgrade 'taking place' on my phone - but it is unlikely that it has progressed past me actually doing it online - is something happening? 3] Can anyone there answer honestly?

I know someone who upgraded AFTER me - got the same phone - and got theirs within 2 weeks.