Lies & Excuses

So I took out a contract with Vodacom in Desember 2018, the contract I took up was for a monthly amount of around R870, in store I had to pay to set everything up and was advised my next payment would be my DD at the end of the month. 3 Days later I get called by Vodacom requesting payment for a so called "Service Fee" which sounded exactly like the fee the agent explained when I paid in store. My direct debits every month have increased to R914 and Vodacom can't explain why.

I then called asking to downgrade and pay off my device, the agent said they have a conrtact for R49 a month and to pay off the device would be about another R3k, which I was happy with. He then advised I call back the following Monday to make sure the downgrade was successful.

When I called I was reffered to call a different number 4 times before getting someone able to assist, they then said they don't have the contract for R49 but one for R65 and I would need to pay R1.7k for downgrading which was not what the original agent advised. She also gave me attitude and had no ability to give "okay" customer service, nevermind good.

I'm tired of being sent from pillar to post and all agents advising me of different outcomes. I'm also fed-up with Vodacom not being able to explain additional fees that they charge.