Lies and poor customer service by Vodacom

Vodacom shared my details with their third-party agents that upgraded my contracts under false information. When they called me, they said that I had finished paying for the devices and instead of giving me minutes on the numbers, they'll change them to data only. They said that this will reduce my monthly installment going forward as I'll only pay for that data. Surprise, Surprise...what the agent actually did was upgrade my contracts, even the one we had not discussed in the call we had. What ****ed me off on top of the lies they told, was the fact that the June invoice still shows that I'm still paying for the device that they had said I was finished paying for. 😡 They gave me two devices under the pretence that they were benefits I was getting as a "high value" client...lies 😡 This is not the first this has happened to me, they are doing it for the second time! I let it slide the first time, I'm not going to let it slide this time around. Anyone who does stress, never take out a contract with vodacom, if you do, make sure it's stated that no third-parties should contact you regarding upgrade's. Better to upgraded in a store at your convenience.