Lies and no customer service

So last week i received a call form a guy at Vodacom who's name is RJ,who supposedly wanted to help me with the horrible service that i have been receiving.I was advised that i would be reimbursed for paying for the sim cards that i had to but and this would be sent to me as airtime,its been almost and week and have not received the airtime that i was suppose to get after 5 minutes.He also advised me that i would get feedback from the repair center and have still not received any feedback from them either.

Now how would you want to be with a service provider who gives such poor service and lie to you with no assistance and customer service?

It's absolutely appalling that i make my payments with no failure but don't receive any service from the people who are taking my money.