Lies and incompetence by Vodacom staff member

On 19/02/2020, I logged a complaint. I had dealt with an *********** agent who *****ulantly checked my husbands ITC when I was the one who was applying for an application. After I called back a day later, the same agent **** about having spoken to my husband. She then claimed I would have feedback in an hour. That led to my 1st HelloPeter complaint, 2 weeks later. I was contacted for details and advised that someone from Vodacom Online would be contacting me back in 2 days...the person from the Social media team called back 2 days later to find out if I had been contacted...no, I hadnt been. He must have reached out to the online team and what do you know, the same *********** agent seemed to have been tasked with cleaning up the mess she had made in the first place. She called me, once again lying throughout the call - and I mean, stupid lies that she was easily caught out in, and then proceeded to take me through an application process again. Only then to provide me with options of other phones because the one I app**** for initially...the one she messed up on, was no longer available. Now how can that be MY problem. I then asked to speak to someone else, she placed me on hold and came back saying her manager said that they can create the deal, however the team had left for the day and I would be contacted back today, Monday, 24/02/2020. Because this consultant had previously not kept her word, I asked for confirmation in writing on Friday. Upon her confirming that she cannot send external emails, I asked her to get her manager to send it. She confirmed she would do so...surprise surprise, yet another lie to cover her own ass. I have neither received the email nor a call back today as she promised. This is the worst experience I have ever had and I cannto fathom why Vodacom felt it was okay to assign the same *********** person who messed up initially to try to fix the situation. over 3 different interactions, this agent has proven to break her word, lie to cover up her messes and drags things on I guess in the hope that this will just slip away. I wish to be contacted by a competent staff member to fix the problem this consultant has made.