Lies and false promises by staff and Manager

8 months ago. I was sold a WiFi product by a call agent at Rewardsco . They then debited my account for more than 3 times the premium.

I then stopped the debit at the bank.

I went in to Rewardsco and spoke to a Manager by the name of Vis Chetty who said he would investigate. 2months had passed and I hadn’t heard anything from him. Vodacom then suspended my line as I was not paying for the WiFi product which rewards company had sold me but I was still paying for my normal Vodacom line.

I then went in again to Rewardsco and “Manager”Vis Chetty was too busy to deal with me and sent down a lady named Kimona Govender. She said an investigation would be launched.

After 2 weeks I heard nothing and when I went in again Kimona Govender said that there was and error on their side and the call agent did lie and they would cancel the product and my line be reopened.

4months have passed and I have still been paying my Vodacom premium for my normal line but my line has been suspended. I can’t make out going calls or messages.

After numerous visits to Rewardsco Vis Chetty and Kimona Govender keep on lying saying they have escalated it and it would be sorted out in 24-48hours but nothing has happened.

Rewardsco have no integrity. Their staff are *****. To this date nothing has been done.

The fact that vodacom choose to deal with a company like Rewardsco show the type of company they are too. They are happily deducting their premium every month knowing I have a suspended line. Rewardsco don’t care because their product has been returned due to the lies been told by their call agents. What type of company employs ***** and people without integrity, who are willing to lie directly to your face.

I put this post here on the hope that someone in higher management from these pathetic companies will see it and sort this disaster out. Or wheather they are happy to keep on taking advantage of an old lady.