DS
DL S

1 reviews | Active since Oct 2015

18 Oct 2024, 12:42

**** lies and false information disclosed

**** lies and false information disclosed I called your consultant today Ervin and asked for cancellation dates on 3 of my contracts as I am paying over R1500 for 3 years he convinces me he is going to help me as a "loyal" customer by decreasing my premium on a contract ending in February 2025 and throws in a free phone WHICH I DO NOT WANT then proceeds to say it will come at no cost I will now pay R1100 at the end he then tells me I am now going to enter into a new contract for 2 years are you ***********? I want to cancel you people are pathetic you only want to take from your loyal clients and push them further into debt and longer contracts. Do not enter into a contract with Vodacom don't engage with the call centre they LIE AND WILL UPSELL YOU ON A PRODUCT TO KEEP YOU IN A CONTRACT UNTIL YOU DIE

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Replies (1)
Vodacom
Vodacom's reply19 Oct 2024, 08:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team