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raven J

1 reviews | Active since Apr 2021

06 Apr 2021, 15:58

lies and empty promises on contract and bad service from vodacom

Very bad experience from the call centre to bad service and lies from call centre agents. Three call centre agents **** or put the phone down on me. **** to me about a contract with wrong benefits on it. I would never recommend these people at all. I hope people move away from this company. two weeks and my problem is not yet resolved. I cannot even return a call to the agent to sort my challnge as they cut me from the network. I had a breakin and couldnt call security. these people are bad news. I dont even have a bad history wit them

From ***: Dr Raven Jimmy

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2021, 07:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team