Lies and empty promises

I am utterly frustrated and helpless as I simply cannot do anything more to resolve my issue so I am resorting to public slander. Name and shame those who lie and have empty promises.

I’d now rather pay for the in-shop upgrade than have to deal with the in-house sales call centre. The consultant (Rizwana) who did my upgrade sent me the wrong colour, white instead of black. When I informed her of this the day my phone arrived she then **** and blamed the distribution department saying that they must not have had stock of the black and sent me white instead. What ******* is that, why would you send me something I didn’t want on the assumption that I would be happy (or not be bothered to complain) with something I didn’t order. She later admitted to her mistake – fine these things happen, but don’t lie, rather own your mistake.

It is now 5 weeks later and I still have the incorrect colour phone. I can’t take it to a Vodacom shop and return it and I can’t do a Vodacom shop upgrade either. I am stuck and totally dependent on these people to come and collect the phone. It took 3 days for them to drop the new phone off why is this taking so long. After being repeated **** to with empty promises by the sales consultant I then spoke to her manager, Tash, who wasn’t exactly up-to-date with my issue. I didn’t foresee getting any better service and persisted that I speak with someone in charge. The same day I received a call from Sameyer (supposedly 2nd in charge), who personally said she would see to it that my phone was collected. I admit, I thought my issue was now going to get some attention. Well, that was 2 weeks ago.

I called last week Monday and got through to Rizwana again as Sameyer has been sick. Great, obviously my issue was not handed over to anyone else in her absence. After complaining again and being apologised to a hundred times she told me she would call me back with a collection date tomorrow, being last week Tuesday. I have still not received a call back.

Vodacom I’m giving you 1 star for pathetic service. I would give you less but don’t think that option is available.