1 reviews | Active since Dec 2016
Lies and delays due to their *********** partners
I have had the most horrible experience with these people. I've been a vodacom customer for over 10 years with multiple contracts available. Recently I was offered an upgrade to a home LTE solution last week Thursday. I agreed and the order was processed. It was set for next day delivery (Friday or Monday at the latest) vodacoms useless courier service RAM decided that I should only get my next day delivery done 4 days later. So I finally received it yesterday, I call vodacom to activate my line and now I'm being told that I have to wait till December before I can use it. Their reasoning is because I only received it on the 1st of November it is now myp problem to deal with. 5 hours of calls to every department and I'm met with a "Welp guess you gotta wait, it's not our problem" I will never be using these people again and I'll make it my lifes goal to chase anyone even thinking about it away. 0/100 would never ever recommend dealing with them again.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
