FR
Fernando R

1 reviews | Active since Dec 2016

02 Nov 2023, 10:35

Lies and delays due to their *********** partners

I have had the most horrible experience with these people. I've been a vodacom customer for over 10 years with multiple contracts available. Recently I was offered an upgrade to a home LTE solution last week Thursday. I agreed and the order was processed. It was set for next day delivery (Friday or Monday at the latest) vodacoms useless courier service RAM decided that I should only get my next day delivery done 4 days later. So I finally received it yesterday, I call vodacom to activate my line and now I'm being told that I have to wait till December before I can use it. Their reasoning is because I only received it on the 1st of November it is now myp problem to deal with. 5 hours of calls to every department and I'm met with a "Welp guess you gotta wait, it's not our problem" I will never be using these people again and I'll make it my lifes goal to chase anyone even thinking about it away. 0/100 would never ever recommend dealing with them again.

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2023, 11:55
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

FR
Fernando R's update02 Nov 2023, 12:51
Reviewer Update
I understand that but if your partner RAM delivered it when they were supposed to I wouldn't have this issue. I don't work for RAM, I didn't miss delivery. But I'm being punished because your partner company can't do their job right. I've mentioned multiple times to multiple people at vodacom that you can charge me again for the new bundle on top of the old which seems like a simple procedure but somehow it can't be done. It really doesn't make any sense that I get promised that it'll be active on the 1st of November and said promise is broken.