Lies and deceit from Vodacom Online Sales / Rewards

My upgrade came into effect and was contacted by Vodacom Online Sales/Rewards on 24 March 2021. I told Mariska that my current contract is coming to end, and do not want to be double deducted. She assured me that that will not be the case as she would set it to come into effect at the end of May 2021, with April being my last payment on my current contract and the end of May being the first debit of the new contract. I asked numerous times on the call to ensure that she understood me and that I was being as clear as ever because I did not want to be double deducted at the end of April. Low and behold I just received my invoice for this month and I am being charged R1181,97 which is for my current contract PLUS the new contract despite asking and being reassured that this would not happen. I am appalled, seeing how clear I was about the billing of my account and being reassured by Mariska that this would not happen. So this is to say that your agents would do anything for a sale irrespective of how it financially impacts someone else! Vodacom, you cannot lie to your customers just because you can and think you can get away with it. It's been a complete nightmare dealing with anything Vodacom related since I started my contract and it is just continuing from one year to the next.. this however tops the cake! You can have your phone back, I only ever receive the one handset anyway, Im still sitting and waiting for the other but yet you are already billing me! I am very sorry. I want this contract upgrade reversed! I want this contract cancelled! I want absolutely nothing to do with Vodacom going forward. I will be contacting The Office of the Consumer Protector to lay a formal complaint against Vodacom for your lies and deceit, I have had enough now. Massive companies like you need to realise that it's people like me that keep your doors open, stop trying to rob us blind!