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Genestine F

1 reviews | Active since Feb 2019

05 Feb 2019, 09:47

Lies and bad service

Hi I've been phoning vodacom since yesterday morning. There was a lady by the name of Ntombi that assisted me nicely and said she woulr get back to. Still no call. I phoned back more than 6 times regarding an upgrade with a laptop and wifi. Ntombi told me the deal will be R399. I received an sms saying it's R508. I've been a Vodacom customer for over 10 years and by ripping a customer off like this is pathetic. I've asked for one of my contracts to be canceled I sent through the proof of payment and all other documents. I rather get transferred from pillar to post. I've escalated the bad signal in the Ennerdale area for almost over a month now still no feedback received. I'm sorry you can cancel the upgrade deal I will not pay R508 or anything. This is a *******. I'm. Beyond discussed by the service I've received you!

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Replies (3)
Vodacom
Vodacom's reply05 Feb 2019, 10:52
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
GF
Genestine F's update06 Feb 2019, 11:42
Reviewer Update
So one of your acting team leaders called me. Was beyond clueless as to what all my issues were. Placed me on hold for a while and still didn't come back with proper feedback or any solution. I had to re-explain my problem to him again. I'm not sure why you making someone phone me if they don't even know where to start in the first place. So cancel all the deal I made with you guys. This service is beyond pathetic. I'm still sitting with a signal issue that I logged and got a reference to say the problem was resolved without anyone even getting into contact with me. Bad service is an understatement I would not recommend you guys to any one ever again
GF
Genestine F's update06 Feb 2019, 11:43
Reviewer Update
I had asked him to call me back in 30 minutes yesterday as I had someone that needed to see me I sti waiting for a call back. This is just becoming a never ending battle ???