LIES ALL LIES

<p>I upgraded my Smart S contract in July (1- ********** 7853) with 75 voice min, 200MB data and 200 sms. 1G promotional data free for 24 months. On 8 July I checked the Vodacom App and to my suprise I had a huge balance reflecting with 10G promotional data charged for. Several phone calls to the call centre (1- ********** 1182 / ********** 34) could not resolve the issue. After receiving an sms from Vodacom and replying "NO" that I am not happy with the service I received a call from a consultant -Thokozani Gumbi- on 05/08/2016, who confirmed that the charges were credited and that the 1G promotional data free for 24 months is loaded on the contract. However on 11/09 my data was very low, so I purchased a 1G bundle and received email confirmation at 11:20 (inv ONLINE- ********** 746729) that it will be loaded. At 20:59 the same evening I received an sms that I am out of data and out of bundle rates now apply. On Monday, 12/09/2016 at 07:15 I phoned the call centre and Casey (ref 1- ********** 3418) said the 1G was not loaded, he will load it for me but he sees on my contract that 1G promo data free for 24 months is applicable but it was not activated. Casey said that within 48 hours this will be resolved but up to date NOTHING and it has been more than 72 hours! Not a phone call, data is not refelcting. I have NEVER received my 1G data per month for free since upgrading, phoning the call centres are SO frustrating as NO ONE can assist or they say their system is frozen, they will phone back but NEVER does! Since upgrading my CLIP has been billed but my number does not show when making calls - even after an IT call was logged (INC- ********** ). I now give Vodacom 24 hours to resolve all my queries or I will go to the Ombudsman and I will cancel my debit order and contract - WITHOUT buying it off. I will also not pay the R149 for the bundle I purchased as I would not have done so if my 1G promo data was loaded. I had it with Vodacom - in 2014 the same thing happened and I swore I will not use them again, but I was a sucker for the 1G data free for 24 months, so I stayed. I am done, no more phone calls to call centres - I WANT THIS RESOLVED by 16 September at 12:25</p>