SS
Safeera S

1 reviews | Active since Feb 2015

26 Mar 2023, 06:41

Lies about Voucher

Good day I am very unhappy with the service rendered to me by Vodacom upgrades. I recently upgraded my 2 contracts new phones and new data packages.. I was told that I would get 2 vouchers from Garnish vouchers worth R250 each. First phone I received on the 14th of Feb second phone on the 17th of Feb. First phone was for my hubby he got a voucher that has an expiry date of the 28th Feb 2023. HOW RIDICULOUS!! My Phone came through with the very same voucher still sealed with an expiry date in 3 years time. Now I am sitting with 1 valid voucher and 1 expired voucher. I enquired with Garnish and they advised that is impossible and highly unfair but unfortunately only Vodacom can assist me with a new voucher as they issue these vouchers to Vodacom and Vodacom then issue these vouchers to their vodacom customers. What makes me even more angry is the fact that I was hoping to use this voucher to buy a head for the cable to charge my phone and now that's not possible. As a loyal customer for many many years I am really not happy about this. I am even considering leaving Vodacom.

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Replies (3)
SS
Safeera S's update26 Mar 2023, 06:43
Reviewer Update
Just to add I have reported this on Twitter 16th March with no resolution to date.. how difficult is it just to give me another voucher with the lawful expiry date???????
Vodacom
Vodacom's reply26 Mar 2023, 11:08
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 

Best regards,

Vodacom
Vodacom's reply27 Mar 2023, 17:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team

Best regards,