Lies about uncapped lte data

Item: Vodacom
Rating: 1
Author: Shahen H

I have a 10mbps uncapped "36 contract" with vodacom. A contract is an agreement which is binding. However they changed all the uncapped lte contracts to capped and only gave us 600gb data. THAT IS UNFAIR TO US AS CUSTOMERS. we still pay the full R500 every month. Why should we pay for a service we no longer receive? Why haven't they dropped the price if the product was "downgraded " or atleast increase the speed and allocate more data?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Mar 2023, 07:48

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Mar 2023, 07:48

Official

Best regards,

Vodacom's replyOfficial

24 Mar 2023, 09:11

Dear Customer

Kindly be advised you may either cancel or migrate the contract. You may contact Cancellation on ***.
You'll have until until 30 April 2023 to exercise these options.

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Mar 2023, 09:11

Official

Best regards,

Lies about uncapped lte data

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