DS
DL S

1 reviews | Active since Oct 2015

20 Jun 2024, 19:59

Lies about products charge you extra and lie on call

Lies, misleading and ********* service

Your agent called me today to offer me a migration on my lines. Telling me I will SAVE R100 ON BOTH LINES but get more gigs quotes the amounts I will save per month took all my details on a recorded line and when I got the quote I saw my plan has now changed from R247 to R377 I did not agree to this nor consent to any of this your agent **** and committed ***** in that he manipulated me into getting this plan only to charge me extra.

I asked the agent to cancel it now and I want confirmation that it is cancelled and I want that person who offered me this to be dealt with accordingly I can't imagine how many other people he did this too

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2024, 08:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team