TN
Tashlynne N

1 reviews | Active since Aug 2013

13 May 2025, 13:20

Lies!!!

Here we go again! I'm not even going to contact the call centre..... I don't want to upset myself.

I was phoned on the 16th of April 2025 regarding all my contracts with Vodacom. I immediately informed the gentleman that I don't want to upgrade (I am due for an upgrade). He advised me that it is not an upgrade call but a migration call and that I will be paying less each month. Long story short he advised me that I would be paying less on my accounts but receiving more..... I should have known it's to good to be true.

Since then 3 other people have also phoned me to migrate as I'm such a good customer. I logged into Vodapay just to realize that I'm paying R600.00 more this month and not less.

No one can tell me why... or who the person is that contacted me..... so what now??????? I want the voice recording!!!!

0
Replies (3)
Vodacom
Vodacom's reply13 May 2025, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
TN
Tashlynne N's update13 May 2025, 15:35
Reviewer Update
Will be available tomorrow morning from 08:00
TN
Tashlynne N's update15 May 2025, 12:18
Reviewer Update
Still waiting..... received more sms's this morning that a quote has been generated on my account.............. still waiting.......