TW
Tamryn W
1 reviews | Active since Nov 2014
17 May 2019, 12:54
Lies
I ordered Fibre last month and everytime I call to find out about when the installation will take place I get spun a different story. I was last informed that someone would be in contact with me and I'm still waiting 2 days later. I don't even have the product yet and this is the level of service I receive.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 May 2019, 13:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 13:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2019, 14:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 14:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Best regards,
TW
Tamryn W's updateReviewer Update
21 May 2019, 17:39I have still not received any contact as promised i have further been in contact with you again of which i spoke to a very rude consultant i was then promised by a manager that they would contact me with answer and I'm still waiting
This is such unacceptable service!!!
This is such unacceptable service!!!
TW
Tamryn W's update21 May 2019, 17:39
Reviewer Update
I have still not received any contact as promised i have further been in contact with you again of which i spoke to a very rude consultant i was then promised by a manager that they would contact me with answer and I'm still waiting
This is such unacceptable service!!!
This is such unacceptable service!!!
Vodacom's replyOfficial
21 Jun 2019, 18:11Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Have a pleasant evening further.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Have a pleasant evening further.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2019, 18:11
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Have a pleasant evening further.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised us accordingly.
Have a pleasant evening further.
RegardsVodacom Consumer Website Team
Best regards,