SP
Sheena P
1 reviews | Active since May 2016
18 Oct 2018, 13:07
lies
How you lie to consumers baffles me. My line was apparently blocked yday due to non payment yet when I tell you to pull up internet activity from this morning proving my line was not blocked yesterday I'm given stories. I called to make an arrangement yesterday, arrangement accepted yet you cut my lines and lie to me and say I called only after the line was cut. I demand you look up internet activity from this morning. I made the arrangement b4 u cut. Further more...if u do not unblock me, I'm not liable for 11 days payment of inactivity as the line is now useless to me. I trust you will contact me on the 073 number to rectify
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Replies (2)
Vodacom's replyOfficial
18 Oct 2018, 13:28 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2018, 13:28
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Oct 2018, 14:33Dear Sheena,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply18 Oct 2018, 14:33
Official
Dear Sheena,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. Please contact our Subscriber Collections Team on *** (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,