MM
Matome M
1 reviews | Active since Apr 2015
10 Jan 2018, 17:32
LIES
I got a call from a vodacom representative informing me that my contract is due for an upgrade and asked if I would like to upgrade. She then offered me the upgrade option. I agreed to it and even got my colleague into the deal, giving them more business. I even confirmed with her that this is an upgrade and NOT an additional account which she confirmed. To my surprise she added two new accounts and did not upgrade the Two accounts I have. I now have four account with vodacom. I feel EXTREMELY ****** and cheated. I asked and confirmed with that its ONLY an upgrade and i did not want to add additional accounts.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jan 2018, 06:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2018, 06:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MM
Matome M's updateReviewer Update
19 Jan 2018, 11:55Can Someone call me or email me to finalise this matter. I have been told the call got reviewed but to date still waiting for the review results. The new contracts numbers have now been activated I don't know by whom or why since the contract is under dispute! What is wrong with you guys???
MM
Matome M's update19 Jan 2018, 11:55
Reviewer Update
Can Someone call me or email me to finalise this matter. I have been told the call got reviewed but to date still waiting for the review results. The new contracts numbers have now been activated I don't know by whom or why since the contract is under dispute! What is wrong with you guys???