GB
Gordon B
1 reviews | Active since Mar 2019
29 Nov 2019, 09:48
**** too about pricing to get a sale.
A couple of weeks ago i received a phone call to upgrade my phone, during this call I asked about Insurance and was told it will cost between R200 to R250, But they couldn't give me the exact figure, Now that i have the phone i get told the insurance is just over R300. So essentially i was **** to, to get the sale. This is extremely *********.
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Replies (2)
Vodacom's replyOfficial
29 Nov 2019, 11:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply29 Nov 2019, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Dec 2019, 13:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Dec 2019, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team