**** to when migrating to higher contract

<p>I requested to be migrated on the 21st of February to a higher package, so that I would not have any additional costs such as the pro-rata amount for the previous contract. On the 2nd of March I had a feeling that I should check if it had been done, it hadn't. When I asked one of the call centre consultants what had happend she said that for some reason the request had been cancelled. I asked her to please arrange for the migration to be done asap, she spoke to her manager who said that it would be done and that the only amount that I would have to pay was for the new contract amount. I received two SMS's, one stating that the quote had been accepted and then another stating that my query had been escalated to ensure the migration happened immedietly. I received another call from the same agent stating that it had all been arranged, I againn asked what the full cost would be, again I was told that I would only have to pay for the amount of the new contract. I was for once impressed with the efficiency of a call centre. I have just checked what my bill is on my app and it is R3962,58. I am being charged for two lines, the pro-rata for my old line as of the 2nd of March and then the new line. My bill is supposed to be R1999,00. This needs to be resolved NOW! </p>